Terms and Conditions

  1. About Us

This website www.icklebits.co.uk is owned and operated by:

Icklebits
Donna Lawton,
27 Woodlea Avenue,
Lutterworth,
Leicestershire
LE17 4TU
United Kingdom

This address is for correspondence only.

Email: info@icklebits.co.uk

Telephone: 07729048146

If you need to contact us please use the details above.

  1. Making a contract with us

2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

2.2 Once we have reviewed your order we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.

2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this.

2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.

2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.

2.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

2.7 This contract is covered by English law.

2.8 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

  1. How to place order

3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. We do not take orders by telephone

3.2 Carriage charges will be shown prior to you placing your order.

3.3 You will be required to pay for the goods in full at the time of ordering.

3.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard, Delta/Connect or PayPal.

3.5 Promotional prices only apply during the period stated.

3.6 All prices quoted on our website are in UK pounds.

3.8 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

3.7 Once your order is complete we will notify you of the dispatch date.

  1. Delivery & Carriage Charges

4.1 Goods will normally be dispatched Monday to Friday. These days can change without notice.

4.2 We will normally deliver goods within 1-2 working days of dispatch.

4.3  We only deliver items to mainland Great Britain and the main areas of southern Scotland only.

4.4 We will deliver the goods to the premises you specify on your order. If you have selected “Signed For” then you must be at home to accept delivery of your order.

4.5 We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.

4.6 Disposal of packing materials is your responsibility.

4.7 After a failed delivery attempt Royal Mail will leave a card for you to rearrange delivery or to collect from their office. If you do not do so within their time stated on the card, the goods may be returned to us and we reserve the right to charge you an additional re-delivery charge.

4.8 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.

4.9 Please check the goods on delivery – In the event of an item arriving damaged, please inform Icklebits immediately and within 24 hours of delivery.   Any damaged goods reported later than this timeframe will not be accepted. Once we have confirmed receipt of faulty or damaged goods a replacement or refund will be arranged for you.

4.10 If the goods are lost or damaged in transit, please let us know promptly.

4.11 You should tell us about any special delivery requirements or conditions when you place your order.

4.12 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.

  1. Cancellation and returns

5.1 This policy does not apply to goods which are exempt from the right to cancel.

5.2 Any items which have been personalised or modified to your specification, such as personalised items.

5.3 This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.

  1. Faulty Goods / Guarantee

6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem within 24 hours. Its helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

6.2 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our premises and checked.

6.3 The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

6.4 Within this time scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.

6.5 If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.

6.5 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.

6.6 We are unable to guarantee and exact colour match due to the nature of the products.

  1. Liability

8.1 The products sold on this website have been designed to comply with all relevant UK legislation.

  1. Trade or Business Customers

We do not accept trade orders at this time.

WEBSITE DISCLAIMER for www.icklebits.co.uk

Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer.   We do occasionally update this disclaimer so please refer back to them in the future.

  1. USE OF WEBSITE

1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

1.2 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.

1.3 The content of the pages of this website is for your general information and use only. It is subject to change without notice.

1.4 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

1.5 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

1.6 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Images and content must not be copied without prior consent from icklebits

1.7 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

1.8 From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

1.9 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

  1. VISITOR CONDUCT

2.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

  1. SITE UPTIME

3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

  1. LINKS TO AND FROM OTHER WEBSITES

4.1 Any links to third party websites located on this Website are provided for your convenience only.  We have not reviewed each third party website and have no responsibility for such third party websites or their content.

4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

  1. EXCLUSION OF LIABILITY

5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website.  Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or  responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

  1. LAW AND JURISDICTION

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

 

%d bloggers like this: